Reviewed summary
The Inmates Are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore the Sanity
Tech products often make us want to throw our devices out the window. Alan Cooper’s take? It’s because the people building them are the last ones who should be in charge of how they work. When engineers run the show, users get stuck with confusing gadgets and software that feel like puzzles designed to frustrate rather than help. Cooper’s book is a wake-up call for anyone who’s ever been baffled by their own smartphone or computer.
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