Reviewed summary
Lean Solutions: How Companies and Customers Can Create Value and Wealth Together
Ever bought something online or walked into a store, only to feel like you just ran a marathon of frustration? You got the product, but the hassle around it—finding it, setting it up, fixing it when it breaks—made you question why you bothered. What if companies stopped treating your purchase like the finish line and started treating it like the starting point of a relationship? That’s what this book is about.
Read the summary →