Reviewed summary
Out of the Crisis
American industry in the late 20th century wasn’t failing because of foreign competition or bad luck. It was failing because managers were stuck in their old, broken ways—chasing short-term profits, punishing workers for mistakes, and ignoring the bigger system. W. Edwards Deming didn’t just diagnose the disease; he handed over the cure in a blunt, no-nonsense guide that’s as relevant now as it was then.
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